Last Updated: 24 September 2026

At Qualipas Industries Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase our products, contact us or otherwise interact with us online.

This Privacy Policy applies to information collected through the Qualipas Industries website and related online services.

1. Who We Are

Qualipas Industries Ltd
Ting’ang’a, Kiambu, Kenya
Email: info@qualipasindustries.com
Phone: 0759 603 695 / 0759 629 016

For purposes of applicable data-protection laws, Qualipas Industries Ltd may act as a data controller in relation to personal information collected through our website and services.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide Directly

This may include:

• Full name
• Phone number
• Email address
• Delivery address
• Billing information
• Order details
• Information provided when contacting customer support
• Information submitted through contact, enquiry or other forms
• Account information if you create an account

We only request information that is reasonably necessary for the relevant purpose.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of visits
• General website usage information

This information may be collected through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery of products
• Communicate with you about your orders
• Respond to enquiries and customer-support requests
• Process payments through our payment service providers
• Manage customer accounts
• Improve our website, products and services
• Send information about products, promotions or offers where permitted
• Prevent fraud, abuse and unauthorised activity
• Maintain the security of our website
• Comply with applicable legal and regulatory obligations

Personal data should be collected for specified and legitimate purposes and should be limited to what is necessary for those purposes under Kenya’s data-protection framework.

4. Legal Basis for Processing

Where applicable, we process personal information on lawful grounds recognised under Kenyan data-protection law. These may include:

• Your consent
• Performing a contract with you, such as fulfilling an order
• Compliance with a legal obligation
• Protecting vital interests
• Pursuing legitimate interests where these do not override your rights and freedoms

The Data Protection Act recognises these and other lawful bases for processing personal data.

Where we rely on consent, you may withdraw that consent, subject to applicable legal requirements and circumstances where another lawful basis for processing applies.

5. Online Orders and Payments

When you place an order through our website, we use the information you provide to process and fulfil that order.

Payments may be handled by third-party payment service providers. Depending on the payment method used, your payment information may be processed directly by the relevant payment provider.

Qualipas Industries does not intend to store complete payment-card information on its website unless specifically required and lawfully processed for that purpose.

You should review the privacy policies of the relevant payment provider for information about how it handles payment information.

6. Delivery Information

To deliver your order, we may need to share relevant information such as your name, telephone number and delivery location with delivery or logistics providers.

We only intend to share information reasonably necessary to complete the delivery or provide the requested service.

7. Third-Party Service Providers

We may use trusted third-party service providers to support our business and website operations, including providers for:

• Website hosting
• Payment processing
• Order fulfilment and delivery
• Website analytics
• Email communication
• Customer support
• Website security
• Marketing and communication services

Where third parties process personal information on our behalf, we expect them to handle that information in accordance with applicable data-protection requirements and appropriate contractual or other safeguards.

8. Cookies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may be used to:

• Keep the website functioning correctly
• Remember certain preferences
• Maintain shopping-cart functionality
• Understand website traffic and usage
• Improve website performance
• Support relevant marketing activities where applicable

You can control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

9. Marketing Communications

Where permitted and where we have an appropriate lawful basis, we may use your contact information to send you information about:

• New products
• Special offers
• Promotions
• Recipes
• Company updates

You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

• Access controls
• Secure website connections
• Password protection
• Website security monitoring
• Regular software updates
• Limiting access to personal information to authorised persons
• Working with service providers that provide appropriate security measures

However, no internet-based system can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:

• Complete transactions
• Provide customer support
• Maintain business and financial records
• Resolve disputes
• Meet legal or regulatory requirements
• Prevent fraud or abuse

When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it, where applicable.

Kenya’s data-protection principles require personal data to be kept in identifiable form no longer than necessary for the purposes for which it was collected.

12. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Be informed about how your personal information is being used
• Request access to your personal information
• Request correction of inaccurate or misleading information
• Request deletion of personal information in appropriate circumstances
• Object to certain processing of your personal information
• Request restriction of processing in appropriate circumstances
• Request portability of your personal information where applicable
• Withdraw consent where processing is based on consent

These rights are recognised under Kenya’s data-protection framework.

To exercise a privacy right, contact us using the details provided below.

13. Children’s Privacy

Our website is intended for general audiences and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can assess and take appropriate action.

14. Data Sharing and Disclosure

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

• Fulfil your order
• Provide requested services
• Work with authorised service providers
• Comply with applicable laws or legal processes
• Protect our rights, customers, website or business
• Detect or prevent fraud, abuse or security threats

Where personal data is transferred outside Kenya, applicable legal requirements and appropriate safeguards will apply. Kenya’s data-protection framework places requirements on cross-border transfers of personal data.

15. Data Security Incidents

If we become aware of a personal-data security incident, we will assess the incident and take appropriate measures in accordance with applicable legal and regulatory requirements.

16. Links to Other Websites

Our website may contain links to third-party websites, including payment providers, social-media platforms and other services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

When we make significant changes, we will update the “Last Updated” date at the top of this page.

We encourage you to periodically review this page for the latest information.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise your data-protection rights, or have a concern about how your personal information is handled, please contact us:

Qualipas Industries Ltd
Address: Ting’ang’a, Kiambu, Kenya
Email: info@qualipasindustries.com
Phone: 0759 603 695 / 0759 629 016

If you have a concern that you believe has not been adequately addressed, you may also seek guidance or lodge a complaint with Kenya’s Office of the Data Protection Commissioner (ODPC), which oversees data-protection compliance in Kenya.