Terms & Conditions

Effective Date: 27 August 2026

Welcome to the Qualipas Industries Ltd website. These Terms & Conditions govern your use of our website and any purchase of products made through our online store.

By accessing this website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or place an order.

1. About Qualipas Industries Ltd

Qualipas Industries Ltd is a Kenyan food company offering food products including Omena and Tofu products through its website and other sales channels.

Our contact details are:

Qualipas Industries Ltd
Ting’ang’a, Kiambu, Kenya
Email: info@qualipasindustries.com
Phone: 0759 603 695 / 0759 629 016

2. Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not:

• Violate any applicable laws or regulations.
• Infringe the rights of Qualipas Industries Ltd or third parties.
• Attempt to gain unauthorised access to the website or its systems.
• Interfere with the security, operation or functionality of the website.
• Submit false, misleading or fraudulent information.
• Use the website to place fraudulent or unauthorised orders.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability and other information displayed on the website are accurate and up to date.

However:

• Product images are provided for illustration and actual packaging or appearance may vary.
• Product availability may change without prior notice.
• Product information may occasionally contain errors or omissions.
• We reserve the right to correct errors, update information or withdraw products from sale where necessary.

Where there is an obvious error in product information or pricing, we reserve the right to correct the error and, where applicable, contact you before processing the order.

4. Product Prices

All prices displayed on the website are stated in Kenyan Shillings (KES) unless otherwise indicated.

Prices may change from time to time. Any price change will not affect an order that has already been confirmed and accepted, except where an obvious pricing error has occurred.

Where applicable, delivery charges are separate from the product price and will be communicated or displayed during the ordering process.

5. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

You are responsible for ensuring that:

• The products selected are correct.
• The quantities are correct.
• Your name and contact details are accurate.
• Your delivery location and instructions are complete and accurate.
• You provide any information required to complete the order.

An order may be subject to confirmation by Qualipas Industries Ltd before dispatch.

We reserve the right to decline or cancel an order where there is a reasonable basis to do so, including product unavailability, suspected fraud, incorrect pricing or inability to complete delivery.

6. Order Processing and Delivery

Orders are normally processed within 24 hours after payment confirmation.

Delivery times are estimates and may be affected by courier schedules, traffic, weather, public holidays and other circumstances beyond our reasonable control.

Delivery charges and estimated delivery periods depend on the destination and may vary for remote locations or unusually large or heavy orders.

For full information about delivery charges, delivery areas, estimated delivery times and delivery requirements, please refer to our Shipping & Delivery Policy.

7. Delivery Information

Customers are responsible for providing accurate delivery information, including:

• Full name.
• Telephone number.
• Delivery location.
• Estate, building or street details where applicable.
• A suitable landmark or other directions where necessary.

Where door-to-door delivery is not available, an order may be directed to an appropriate courier branch or collection point.

Additional delivery charges may apply where delays or failed deliveries result from incorrect or incomplete information supplied by the customer.

8. Payment

Payment must be completed through the payment method or methods made available on the website.

An order will normally only be processed after payment has been successfully confirmed.

We are not responsible for delays caused by payment providers, banks, mobile-money services or other third-party payment systems.

9. Cancellation of Orders

Customers may request cancellation of an order before it has been dispatched, subject to confirmation by Qualipas Industries Ltd.

Once an order has been dispatched, cancellation may no longer be possible.

Where cancellation is accepted, any applicable refund will be handled through the relevant payment method and subject to the circumstances of the cancellation.

10. Returns, Exchanges and Refunds

Because our products include food and consumable products, returns and exchanges are subject to food-safety and hygiene considerations.

A return, replacement or refund may be considered where:

• The wrong product was delivered.
• The product was damaged on delivery.
• The product packaging was compromised when delivered.
• There is an obvious quality or manufacturing defect.
• An expired product was supplied due to an error by Qualipas Industries Ltd.

Customers should inspect their order upon delivery and report eligible issues within 24 hours.

Opened, partially consumed or used food products will normally not be eligible for return or exchange unless the product was defective or supplied incorrectly.

Products damaged after delivery due to improper storage or handling will generally not qualify for return or exchange.

For complete requirements and procedures, please refer to our Returns & Exchanges Policy.

11. Refunds

Where a refund is approved, it will normally be processed through the original payment method.

Where the issue resulted from an error by Qualipas Industries Ltd, applicable delivery charges relating to the affected order may also be considered for refund.

The timing of a refund may depend on the payment provider or financial institution involved.

12. Food Storage and Handling

Customers are responsible for storing and handling products in accordance with the instructions provided on the product packaging.

Qualipas Industries Ltd is not responsible for deterioration, damage or other problems caused by improper storage or handling after delivery.

Customers should check product packaging, storage instructions and applicable expiry or best-before information upon receiving their order.

13. Intellectual Property

Unless otherwise stated, the content on this website, including:

• Logos and branding.
• Product images.
• Photographs.
• Text.
• Graphics.
• Website design.
• Layouts.
• Videos.
• Other original materials.

belongs to or is licensed to Qualipas Industries Ltd and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell or commercially exploit our website content without prior written permission, except where permitted by law.

14. User Accounts

Where the website allows customers to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You should notify us if you believe your account has been accessed without authorisation.

We reserve the right to suspend or terminate an account where there is suspected misuse, fraud, security risk or violation of these Terms & Conditions.

15. Third-Party Services

Our website may use third-party services, including payment providers, delivery/courier providers, hosting services, analytics services and other technology providers.

These services may have their own terms and privacy policies.

Qualipas Industries Ltd is not responsible for the independent operation, availability or policies of third-party services, except where liability cannot lawfully be excluded.

16. Website Availability

We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted or free from errors.

The website may occasionally be unavailable because of:

• Maintenance.
• Technical problems.
• Hosting or network issues.
• Security incidents.
• Third-party service interruptions.
• Circumstances beyond our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable law, Qualipas Industries Ltd will not be responsible for losses resulting from circumstances outside our reasonable control, including delays caused by courier services, payment providers, telecommunications networks, weather, traffic, public holidays or other external circumstances.

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

18. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.

By using the website and providing personal information, you acknowledge that your information will be handled in accordance with our Privacy Policy and applicable Kenyan data-protection requirements.

19. Changes to These Terms

Qualipas Industries Ltd may update these Terms & Conditions from time to time to reflect changes to our services, products, website or applicable legal requirements.

The updated version will be published on this page with the relevant effective date.

You should review this page periodically for changes.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Kenya.

Any dispute arising in connection with these Terms & Conditions shall be handled in accordance with the applicable laws and dispute-resolution procedures of Kenya.

21. Contact Us

If you have questions about these Terms & Conditions, your order, our products or our services, please contact us:

Qualipas Industries Ltd
Ting’ang’a, Kiambu, Kenya
Email: info@qualipasindustries.com
Phone: 0759 603 695 / 0759 629 016

Last Updated: 27 August 2026