Qualipas Industries Ltd
Effective Date: 27 August 2026

At Qualipas Industries Ltd, we aim to process and deliver your orders safely, efficiently and reliably across Kenya. This Shipping & Delivery Policy explains how orders are processed, delivery charges, estimated delivery times and important delivery requirements.

1. Order Processing

Orders are normally processed within 24 hours after payment confirmation.

Orders are prepared for dispatch after payment has been successfully confirmed.

Delivery times are estimates and may be affected by courier schedules, traffic, weather, public holidays and other circumstances beyond our control.

2. Delivery Areas, Charges & Estimated Times

Qualipas Industries delivers food and consumable products across Kenya.

The delivery fees and estimated delivery times above are based on the Qualipas Industries shipping policy effective 27 August 2026.

3. Free Delivery

Qualipas Industries may offer:

• Free Nairobi delivery on orders of KES 3,000 or more
• Free delivery to major towns on orders of KES 5,000 or more

Free delivery is subject to the applicable delivery area and any promotional terms in effect at the time of purchase.

4. Additional Delivery Charges

The final delivery charge may vary for:

• Unusually large orders
• Heavy orders
• Remote destinations

Where an additional delivery charge applies, Qualipas Industries will communicate the additional cost before dispatch.

5. Delivery Information Required

Customers must provide accurate delivery information when placing an order.

This should include:

• Full name
• Valid telephone number
• Delivery location
• Estate or area, where applicable
• Building or street details, where applicable
• A nearby landmark, where helpful

Providing incomplete or inaccurate delivery information may result in delays or additional delivery charges.

6. Door-to-Door Delivery & Collection Points

Where door-to-door delivery is unavailable, an order may be delivered to a designated courier branch or pickup point for collection.

Customers may be contacted by the courier or delivery team regarding collection arrangements.

7. Failed Deliveries

If a customer is unavailable when delivery is attempted:

• A second delivery attempt may be made; or
• The parcel may be returned to Qualipas Industries.

Additional delivery charges may apply where a second delivery attempt or other additional delivery arrangements are required.

8. Delivery Delays

While we aim to meet the estimated delivery times provided, delivery dates are estimates rather than guaranteed delivery dates.

Delays may occur due to circumstances including:

• Courier schedules
• Traffic
• Weather
• Public holidays
• Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers when delivery delays occur.

9. Inspect Your Order Upon Delivery

Customers are encouraged to inspect their order immediately upon delivery.

If an order arrives damaged, incorrect, defective or with compromised packaging, please contact Qualipas Industries within 24 hours.

For details about eligible returns, replacements and refunds, please refer to our Exchanges & Returns Policy.

10. Delivery & Product Responsibility

Customers should ensure that delivered food products are received promptly and stored appropriately after delivery.

Qualipas Industries is generally not responsible for product damage caused after delivery through improper storage or handling.

11. Contact Us

For questions regarding shipping, delivery charges, delivery status or your order, please contact us:

Qualipas Industries Ltd
Address: Ting’ang’a, Kiambu, Kenya
Email: info@qualipasindustries.com
Phone: 0759 603 695 / 0759 629 016

Please have your order number available when contacting us about an existing order.

Policy Updates

Shipping fees and delivery arrangements may be reviewed periodically based on courier charges, destination and order size. Any applicable changes will be reflected in the shipping information provided to customers.